Effective date: September 6, 2026
This Privacy Policy describes how the My NHS mobile application (the “App”) for iOS and Android handles information. The App is offered by NHS Management, LLC (“NHS Management,” “we,” “us”) and is developed, published, and hosted on our behalf by SignPilot LLC (“SignPilot”). This policy applies only to the App. It does not apply to the nhsmanagement.com website or to any facility’s own websites or services.
The short version
- The App does not require an account. You never enter a name, email address, phone number, or password.
- The App does not access your location, contacts, calendar, photos, camera, or microphone.
- The App does not use advertising or analytics software and does not sell personal information.
- The App remembers which facility you chose and whether you want activity and meal notifications, and it uses a push-notification service (OneSignal) to deliver those notifications. That is essentially all the data involved.
Information the App collects
Your facility selection
When you open the App you choose a facility from a list. Your selection is stored on your device so the App can show that facility’s activity calendar, meal menus, announcements, staff directory, and contact details. Your selection is sent to SignPilot’s content servers (app.signpilot.com) to retrieve that facility’s content, and it is attached to your push-notification record with OneSignal so that notifications about your facility reach you.
Notification preferences
In the App’s Settings you can turn activity notifications and meal notifications on or off. These two on/off settings are stored on your device and attached to your push-notification record with OneSignal.
Device and push-notification information
To deliver push notifications, the App includes the OneSignal software development kit. When the App runs, OneSignal collects a push token issued by Apple or Google, a random OneSignal subscription identifier, and basic device details such as device model, operating system version, App version, language, time zone, country (derived from your IP address), and your IP address. The App also records an app-specific device identifier assigned by your phone’s operating system on your OneSignal record. This identifier is not your name, phone number, or advertising ID, and it is reset if you delete and reinstall the App.
Server logs
When the App retrieves facility content from SignPilot’s servers, those servers receive your IP address and standard technical details of the request (such as the time of the request and the facility requested). This information is kept in ordinary server logs for security and troubleshooting.
What the App does not collect
The App does not ask for or collect your precise location, contacts, calendar, photos, camera, microphone, health information, payment information, or any account credentials. The App contains no advertising or third-party analytics software.
How we use information
- To show you the activities, meals, announcements, staff directory, and contact information for the facility you selected.
- To send you push notifications about activities and meals at your facility when you have turned those notifications on.
- To operate, maintain, secure, and troubleshoot the App and its supporting services.
We do not use information from the App for advertising, profiling, or marketing, and we do not sell or rent it.
Who we share information with
- SignPilot LLC develops the App and operates the servers that provide facility content. SignPilot processes App data only to provide the App to us.
- OneSignal, Inc. provides the push-notification service described above. OneSignal’s handling of this data is described in its privacy policy at onesignal.com/privacy_policy.
- Apple and Google distribute the App through their app stores and deliver push notifications to your device through their notification services.
- Maps and phone apps you choose to open. If you tap a facility’s address, the App hands that address to Apple Maps or Google Maps, and if you tap a phone number the App opens your phone’s dialer. Once you leave the App, those apps’ own privacy policies apply. The App does not share your location; the maps app determines your starting point itself.
We may also disclose information if required by law, legal process, or a request from a government authority, or to protect the rights, property, or safety of NHS Management, our facilities, our residents and families, or others.
Your choices
- Change your facility at any time from the facility list at the top of the App.
- Turn notifications off in the App’s Settings, or in your phone’s notification settings for the App.
- Delete the App to remove the information stored on your device and to stop the App from collecting anything further.
- Ask us to delete your push-notification record by contacting us using the details below. Because the App does not collect your name or contact details, we may ask you for information from the App to locate the record.
How long we keep information
Information stored on your device stays there until you change it or delete the App. Push-notification records are kept while your device remains subscribed to notifications and are removed in accordance with OneSignal’s retention practices after a subscription becomes inactive. Server logs are kept for a limited period for security and troubleshooting and are then deleted.
Children
The App is intended for residents, families, and staff of our facilities. It is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information through the App, please contact us so we can delete it.
Security
The App communicates with our content servers and with OneSignal over encrypted (HTTPS) connections. No method of transmission or storage is completely secure, but we and our service providers use reasonable safeguards appropriate to the limited information involved.
Changes to this policy
We may update this policy from time to time. When we do, we will change the effective date at the top of this page. Continued use of the App after a change means you accept the updated policy.
Contact us
If you have questions about this policy or the App, contact us:
NHS Management, LLC
931 Fairfax Park
Tuscaloosa, Alabama 35406
Toll free: 1-800-489-1046
Web: www.nhsmanagement.com/contact